FAQs

Orders

How do I check the status of my order?


You can check the status of your order by entering your order details on the Order Status page.


Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.


When a shipping label has been created for your order, you will be able to track your shipment within your Order History.


Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.


If you have any further questions, please contact us.


I received a damaged item. What should I do?


Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.


For items shipped via our delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork and please contact us. We are here to help and want you to love your purchase. If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

 

I'm missing items from my order. What should I do?


Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.


Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page.


Enter your order number and email address; it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.


If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.


How do I change my shipping address for an order?


To update the shipping address for an order, please contact us.


How do I cancel an item or order?


We're sorry, but we cannot cancel orders. If you have any concerns, please contact us.


I received the wrong item. What should I do?


Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.


For items shipped via our delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork, and please contact us.


Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.


Can I add items to an existing order?


Unfortunately, you can’t add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.


What methods of payment do you accept?


Wooden Word Maps accepts payments from Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Wooden World Maps gift cards.
PayPal is available to all US PayPal customers who ship to a shipping address within the US.


Is there a limit on PayPal orders?


The payment limit for a PayPal order is $60,000.


How do I apply a Promotion to my order?


While checking out, you can enter your Promotion Code under the Order Summary section. Once entered, click APPLY.


How do I sign up?


You can sign up by clicking "LOG IN/SIGN UP" in the navigation. Create an account by entering your e-mail and password and clicking the "SIGN UP" button.


Notice About Shipping Times (updated 1/17/22)


Unfortunately, due to industry-wide supply chain disruptions, there are delays in production and shipping. Keeping in mind these longer lead times, we encourage you to order early to secure the inventory so we can ship your item out to you as soon as possible.


How can I track my package?


You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.


Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.


If you have any further questions, please contact us.



How do I receive my delivery?


You'll receive an email from us with tracking information about your item.
Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.


Some things to know:


• Items will not be delivered without an appointment.


• Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.


• Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.


Should I inspect my item?


Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.


If you do see any damage or quality issues:


1. You have the right to refuse the item.

2. Make a note of the damage on the delivery service's paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it's more than likely we won't be able to issue a refund or replace the item.


Damaged, missing items or incorrect items.


We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, simply contact us to tell us what happened. We will contact you directly to resolve the issue.


Exchanges


If an item is no longer on the site, it is unfortunately no longer available. If you do have an issue with something you have received, please contact us.


How will I know when my return has been received?


After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10-15 business days back onto the original form of payment used to place the order.


Need assistance?


For the fastest response email us at: customercare@woodenwm.com
Monday - Friday: 9 am - 8 pm EST
Saturday and Sunday: 9 am - 5 pm EST
Holidays: Closed


Gift Cards


How do I redeem my Gift Card?


Redeeming a Gift Card is easy. Follow these simple steps:


1. Shop www.woodenwm.com and select the products you wish to purchase.


2. When you’re ready to check out, click the cart icon in the top right of your browser.

3.  Proceed through checkout.

4. Enter your gift card code (codes are case sensitive) and PIN in the Payment Method section and click Apply.

5. If you have more than one Gift Card, simply enter each code and click Apply after each one.

6. Enjoy your new purchase!


How do I update my password, email, shipping address, and billing information?


You can update all of your account details by visiting the Account Information section in My Account anytime.


Account Information


How do I update my password, email, shipping address, and billing information?


You can update all of your account details by visiting the Account Information section in My Account anytime.


I forgot my password to log in. How can I request a new one?


Go to the Password Recovery page. Follow the onscreen instructions in order to reset your password and we will send you an email with a link to reset your password.

If you do not receive an email from Wooden World Maps within a few minutes, please follow the steps below:


1. Check your email account’s spam or junk folder to see if our email was filtered there.

2. Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)

3. Please also add customercare@woodenwm.com to your contacts list to ensure delivery of our emails to your inbox.

If you’ve checked all the above and still do not receive your email, please contact us.


How do I unsubscribe from emails?


If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your Wooden World Maps account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take into effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.


Why am I still receiving emails after I unsubscribed?


Please keep in mind unsubscribe requests take one week to take into effect. You might continue to get our emails while our system processes your request.

Thank you for your patience and understanding.

If you continue to see sale emails from us after one week, please contact us.


How can I update my shipping address?


Please visit the Address Book section in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.


Add a new address


In the Address Book section of My Account, enter your new address details and click the SAVE button. Once saved, you will see your new address listed under Addresses On File.


Edit an address


Under Addresses On File, click the Edit link on the address you wish to change. Make your changes directly in the fields and click on the SAVE button to save your changes.


Delete an address


Under Addresses On File, click the Delete link on the address you wish to remove. The remove link is only available if you have more than 1 saved address.


How safe is my personal information when I become a member?


Our customers' safety and privacy are our utmost priority at Wooden World Maps. Your data will never be sold to third-party marketers. Please visit our Privacy Policy for details.


Other


Does Wooden World Maps accept personal sellers?


We buy only from vetted professional sellers.