Return Policy

Returns & Exchanges: Online Purchases

What is your return policy?

We accept returns on most product within 30 days of delivery.


Please note items that are marked "final sale," "clearance," "as is" or "made-to-order" are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.


Standard Delivery:
USA – UPS Express Saver
EU** (except UK, Cyprus, Malta, Bosnia and Herzegovina, Switzerland, Norway, Iceland, and Serbia) - Postex Service

All returnable items are subjected to a 15% return fee for standard shipments which will be deducted from your refund, not to exceed $100. Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order.


If your item arrived damaged or incorrect, please contact us directly so, we may amend the situation.


Damaged, missing items or incorrect items


We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, simply contact us to tell us what happened. We will contact you directly to resolve the issue.


Exchanges


If an item is no longer on the site, it is unfortunately no longer available. If you do have an issue with something you have received, please contact us.


How will I know when my return has been received?


After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10-15 business days back onto the original form of payment used to place the order.


Need assistance?


For the fastest response email us at: customercare@woodenwm.com
Monday - Friday: 9 am - 8 pm EST
Saturday and Sunday: 9 am - 5 pm EST
Holidays: Closed